Privacy Policy

Privacy Policy

INTRODUCTION

Shaya Incense & Fragrances (“Company” or “we” or “us” or “our”) is committed to protecting the privacy of every information or data that we collect from the users (“User(s)”) who access our website https://www.shaya.in (“Website”). Protecting our Users’ data is our utmost priority and responsibility. We have constructed this privacy policy (“Policy”) to help you to understand how we collect, use, disclose, maintain, and transfer your Information (as defined here in below).

By visiting/accepting this Policy you understand and agree to the collection, use, sharing, and processing of your Personal Information (as defined hereinbelow) in accordance with this Policy. If you do not agree with the provisions of this Policy, you may opt-out and stop using the Website at any time to prevent further use of the information shared by you. In case you are sharing any Personal Information of any other individual, you confirm that the said individual is aware and has consented to share such information as per the terms of this Policy.

This Policy is extended to all the Users on our Website as stated hereinafter in the Policy. This Policy was last updated on 06/20/2024.

SCOPE

This Policy is an electronic record in the form of an electronic contract formed under the Indian Contract Act, 1872, and this Policy is published following the provisions of the Information Technology Act, 2000, and the rules made thereunder, specifically, The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal data or Information) Rules, 2011, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. This Policy does not require any physical, electronic, or digital signature. This Policy is a legally binding document between you and the Company.

We collect your Personal Information and third-party data only to the extent mentioned hereinafter in this Policy. Your data is handled in compliance with the legal prerequisite of the prevalent laws of India. We ensure that the Personal Information shared with us through the Website or other third-party sources adheres to the best industry standard to uphold the fundamental right towards data privacy of our Users.

The current Policy dictates the data handling practices undertaken by the Company as on the date mentioned above. We reserve the right to amend the Policy from time to time. We recommend you frequently read the Policy to understand the latest amendments or the updated Policy. Your continued use of our Website thereafter will imply your unconditional acceptance of such updates to this Policy.

CONSENT

By accessing or using our Website, you expressly consent to our terms of data handling mechanism mentioned in this Policy. You further consent to the disclosure of your Personal Information following this updated Policy. This Policy shall be deemed to be incorporated into the terms of use of the Website for Users (“Terms of Use”) and shall be read in addition to the Terms of Use.

Unless otherwise mentioned in this Policy, we do not share any of your Information (as defined hereinbelow) with any third party without seeking your prior consent. Any Information furnished to a third-party is done following this Policy and within the legal prerequisites of the governing laws.

INFORMATION CATEGORY

The following two types of information (“Information”) are collected through our Website:

Personal Information: The Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 defines “Personal Information” as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person. The following form of personal information (“Personal Information”) is collected through our Website:

  • Personal Information collected from the User shall include any and every information that such User discloses to the Company and which may be used to identify the User, directly or indirectly. Such information may include but not be limited to the first name, last name, phone number, address, location, email ID, or any other Personal Information submitted by the User or any person on behalf of the User, directly through our Website while placing an order.
  • If you choose to connect with us through the Customer Support Number: +91-8484982804 or email: info@shaya.in mentioned on our Website, we will retain such Information which you may have submitted to resolve any dispute, address query, provide User redressal, and troubleshoot problems.

Non-Personal Information: The following form of Information is termed to be non-personal information (“Non-Personal Information”).

  • Non-Personal Information means information that is not limited to determining the identity of any individual or business. Such Information includes but is not limited to your browser type, the URL of the previous websites you visited, your internet service provider (ISP), operating system, and your Internet Protocol (IP) address; connection information; screen resolution, usage statistics, device log and event information, logs, keywords, and metadata of incoming and outgoing calls and messages.
  • We may collect information that you voluntarily provide, such as information included in response to a questionnaire or a survey conducted by the Company or any individual or business who is given the responsibility to act on behalf of the Company. We may use this data to tailor our Website, to improve the performance or content, and to provide you support and troubleshoot problems within the permissible corner of the governing law.

HOW DO WE COLLECT AND RECEIVE INFORMATION

  • We may collect your Information when you register on the Website or when you contact us at the provided phone number or email address. Such information may include but is not limited to your name, your phone number, email address, location, medical information, shop name (as applicable).
  • We may collect and retain your financial information, with your prior consent, when you pay us through the Website upon availing of our services. Such information may include but is not limited to your location and billing information (collectively referred to as “Financial Information”).
  • We may collect your Information when you provide testimonials based on our services to be published on the Website. Such testimonials shall be used only to promote the Company and its services.
  • We may collect Information that may be shared by you through any of the given contact details of the Company or its social media handles.
  • We may collect your Information when you participate in the surveys and polls conducted by the Company. It is voluntary to participate in these surveys or polls. The Information gathered from surveys and polls is used to make improvements to our Website.
  • We may, in the future, organize contests on the Website. To participate in such contests, we may collect such Information as may be required. In addition to that, we may share your Information with such third parties as necessary to the extent necessary for the fulfillment of the prize and/or any other aspect of the contest.
  • The Company collects device and connection-specific information when you access or use our Website. This includes Information like hardware model, operating system information, signal strength, app version, browser information, connection information including phone number, mobile operator or ISP, language and time zone, and IP address.

HOW DO WE USE YOUR INFORMATION

  • We may use your Information to improve the functionality of our Website in identifying usage trends and to improve our Website.
  • We may use Information like your full name, address, phone number, email id, location, or any other contact information for raising invoices.
  • We may use your Information for administering our services and diagnosing technical problems on the Website.
  • We may use your Information to send you communications that you have requested or that may be of interest to you by way of emails, contact number, or any other mode of communication.
  • We may contact you on the phone number provided by you to respond and communicate your queries and other concerns. We may also communicate with you about our current services, new services, and opportunities that may be available to you.
  • We may use the Information to deliver target advertisements to the User.
  • We may use your IP address to analyze our traffic and to ease any technical complications which you may face while using our Website.
  • We may use your Information to communicate any changes in the Terms of Use and/or Privacy Policy.
  • We may use your Information for any other purpose with your consent.

SHARING OF INFORMATION

The Company does not rent, sell, or disclose any Personal Information about you to other people or non-affiliated entities, except with your consent, to provide services you have requested unless we believe that such action is necessary under the following circumstances:

  • To comply with the law or legal process served on us;
  • To protect and defend our rights and the enforcement of our agreements, to defend against legal claims, or as otherwise required by law. This may be done in response to a law enforcement agency's request; and
  • To exercise or protect the rights, property, or personal safety of the Company, our Users, or others.
  • We may share some User’s Information (including but not limited to the name, address, and prescriptions of the User) with our delivery agents to facilitate the delivery of the products.
  • In the event, we expand our business, merge, or amalgamate, acquire, or restructure our business, we might require sharing all or some of your Information with our affiliates. Under such circumstances, the Company would, to the extent possible, require the acquiring party to follow the practices described in this Policy. You acknowledge that such transfers may occur, and that any acquirer of the Company may continue to process your Personal Information as set forth in this Policy.
  • We may be required to share your Financial Information with a third-party payment gateway provider. All Financial Information collected from you by such third-party payment gateway providers will be used only for billing and payment processes. The Financial Information collected from you is transacted through secure digital platforms of approved payment gateways, which are under encryption, thereby complying with all relevant guidelines prescribed by the Reserve Bank of India. The Company does not store your Financial Information at any given time.
  • The Company may share your Information with a third party who is engaged to facilitate and provide services to the Company. All such third parties are bound contractually to comply with the provisions of this Policy and all applicable laws.

CHILDREN’S INFORMATION

Our Website is not directed to children under 13 (or such legally permissible age). We do not knowingly collect or solicit information from anyone under the age of 13 (or such legally permissible age). In the event we are made aware that we have inadvertently collected Personal Information from anyone under the age of 13 (or such legally permissible age), we will promptly take the necessary steps to delete the said Information from our servers and records.

SECURITY OF INFORMATION

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of Information. These include internal reviews of our data collection, storage, and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store Personal Information. We take all necessary steps to help protect your Personal Information in an effort to prevent its loss, misuse, and unauthorized access, alteration, destruction, and disclosure. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the Information we collect online.

YOUR RIGHTS

You have the right to access your Personal Information we collect. If you wish to exercise this right, you may contact us using the contact details provided below.

You may request us to correct, amend or delete the Personal Information we hold about you if it is inaccurate or no longer required. You may also withdraw any consent previously granted to us or object at any time to the processing of your Personal Information. In case you exercise any such rights, we will make the required changes within a reasonable period of time.

In case you wish to exercise any of the aforementioned rights, you may reach us out using the contact details provided below.

RETENTION OF INFORMATION

We retain your Information for as long as necessary to provide you with our services or as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

GOVERNING LAW AND DISPUTE RESOLUTION

This Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of [Pune, Maharashtra], India.

CONTACT INFORMATION

If you have any questions about this Policy, please contact us at: Shaya Incense & Fragrances  Email: info@shaya.in Phone: +91-8484982804